Orders can be cancelled by customers within 2 hours of placing the order or before the order is dispatched, whichever is earlier.
To cancel an order, customers must contact our customer support team through our website or app.
If the order is cancelled before shipment, a full refund will be processed.
After Shipment:
Once the order is dispatched, cancellations are not allowed due to the perishable nature of our products.
Customers may refuse the delivery if the package appears to be tampered with or damaged.
2. Refund Policy:
Damaged or Defective Products:
In case a product arrives damaged or is of poor quality, customers can request a refund or replacement within 24 hours of delivery.
To process a refund or replacement, customers must provide photos of the damaged or defective product and the order details.
After verifying the claim, a full refund or a replacement will be issued.
Incorrect Product Delivered:
If an incorrect product is delivered, customers must report the issue within 24 hours of receiving the order.
A replacement will be sent, or a full refund will be processed upon verification.
Non-delivery of Order:
If an order is not delivered due to logistics issues or unavailability of the product, a full refund will be issued.
Refunds for non-delivery are processed within 7-10 business days.
3. Refund Processing Time:
Refunds are processed through the original mode of payment and may take 7-10 business days to reflect in the customer’s account, depending on the payment method and bank policies.
4. Non-Refundable Situations:
Refunds are not applicable for products that are returned without proper reason or beyond the specified time frame.
Products that are returned in used, altered, or damaged condition will not be eligible for a refund.
Orders that could not be delivered due to an incorrect address provided by the customer will not qualify for a refund.
5. Customer Support:
For cancellations, refunds, or any issues related to your order, please contact our customer support at info@popnoms.com or call us at +91 9819491625.
Note: This policy is subject to change based on Popnoms discretion and local regulations. Please refer to the latest version on our website or app.
This policy ensures that Popnoms protects itself from potential losses while offering customers a fair process for cancellations and refunds in case of genuine issues. Adjustments can be made as needed to fit specific business operations or customer preferences.
