These terms and conditions outline the rules and regulations for the use of Popnoms’ website and services, specifically for purchasing perishable goods. By accessing this website or purchasing from our store, you agree to be bound by these terms. If you do not agree with any part of the terms, please do not use our services.
1. General Information
Company Details: Popnoms is operated by Popnoms, registered in Pune, Maharashtra India.
Contact Information: For any queries or concerns, you can reach us anytime at support@popnoms.com.
Product Details: Popnoms sells perishable food products, which have limited shelf lives and specific storage requirements.
2. Eligibility
To place an order on our website, you must be at least 18 years old and capable of entering into a legally binding contract under Indian law.
By placing an order, you confirm that the details provided are accurate and complete.
3. Product Availability and Pricing
All products listed on the website are subject to availability. In case a product is unavailable, Popnoms reserves the right to cancel the order and issue a refund.
Prices of products are listed in INR and are subject to change without prior notice. The price applicable at the time of purchase is the price in effect when you confirm your order.
Popnoms strives to provide accurate product descriptions and images, but there may be slight variations due to updates or changes in packaging.
4. Order Placement & Confirmation
To place an order, add the desired products to your cart and proceed to checkout. Follow the instructions to complete your purchase.
Upon successful placement of an order, you will receive an order confirmation via email or SMS with details of your order and an estimated delivery time.
Popnoms reserves the right to accept or reject any order at its sole discretion, including if payment authorization fails or in the event of stock unavailability.
5. Payments
Payments can be made via debit/credit cards, UPI, net banking, digital wallets, or cash on delivery (where available).
All payment transactions are secure, and your payment information is protected. Popnoms does not store payment details; they are processed by third-party payment gateways.
In case of payment failure, ensure that the information provided is accurate or try an alternative payment method.
6. Delivery Policy
Popnoms delivers only to addresses within India. Delivery timelines depend on your location and the availability of products.
While we strive to deliver products within the estimated time, delays may occur due to unforeseen circumstances. Popnoms will not be liable for any delay in delivery beyond the estimated delivery time.
Delivery charges, if applicable, will be displayed at checkout. Free delivery may be available for orders exceeding a certain value.
7. Cancellation & Modification of Orders
Cancellation: Orders can be canceled within [1-2 hours] of placement. For cancellation, please contact our customer service at support@popnoms.com or +91 9819491625.
Modification: Once an order is confirmed, modifications (such as changes in quantity or delivery address) may not be possible. However, contact our customer support for assistance.
Popnoms reserves the right to cancel any order due to stock unavailability, payment issues, or other unforeseen circumstances. In such cases, a full refund will be issued.
8. Returns & Refunds
Perishable Goods Policy: Due to the nature of perishable goods, returns are not accepted once the product is delivered.
Quality Issues: If you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of delivery at support@popnoms.com or +91 9819491625 with details and photos of the issue.
Refunds: Approved refunds for damaged or incorrect products will be processed within [7-10] business days through the original payment method or store credits.
Non-Returnable Items: Popnoms cannot accept returns for items that have been opened or used, or that are not in their original condition at the time of delivery.
9. Customer Obligations
It is the customer’s responsibility to ensure that the delivery address is accurate and someone is available to receive the order during the delivery window.
Customers are advised to inspect products upon delivery and store perishable items as per the instructions on the packaging.
Popnoms will not be liable for product spoilage due to improper storage after delivery.
10. Liability & Indemnity
Popnoms is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products.
By using our services, you agree to indemnify and hold Popnoms harmless against any claims, damages, or losses resulting from your use of our products or breach of these terms.
11. Intellectual Property Rights
All content on the Popnoms website, including logos, images, text, and product descriptions, are the property of Popnoms or its licensors. Unauthorized use, reproduction, or distribution of this content is prohibited.
12. Governing Law & Jurisdiction
These terms are governed by the laws of India. Any disputes arising from these terms or related to the purchase of products shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
13. Amendments to Terms & Conditions
Popnoms reserves the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on the website.
Your continued use of our services after such changes constitutes your acceptance of the new terms.
14. Contact Us
If you have any questions regarding these terms and conditions, please reach out to us at support@popnoms.com or +91 9819491625.
Please Note: This draft is tailored to Popnoms’ specific needs and reviewed by a legal expert to ensure it meets all necessary legal requirements for e-commerce in India, particularly concerning consumer protection laws and the sale of perishable goods.
